Careers

Easton is an innovative cycling components company that combines leading engineering and materials expertise, with a passion for creating the best performing and longest lasting cycling parts on earth. We are dedicated to finding, developing and retaining the best people for our company. In return, we aim to make sure that our employees are happy and motivated. We offer them a challenging, fun and financially rewarding working environment, where fair competition and a responsible attitude toward the environment and our internal and external business relationships are encouraged. Easton Cycling is an equal opportunity employer.

 

Design Engineer. Burnaby, BC

OVERVIEW:

Race Face & Easton Cycling, with the support of our parent Fox, are continuing to expand. At our facilities in Burnaby, we engineer, produce, distribute and market some of the world’s best bicycle components. With additional manufacturing facilities in Taiwan, we sell to dealers, distributors and original equipment manufacturers around the world.

POSITION OVERVIEW:

Applies engineering principles to design, develop, or modify products from 3D modeling through to production, based on customer feedback, sales requirements, and industry knowledge. Responsible for managing all aspects of assigned projects. Provides direction to the design team on areas of focus and expertise.

RESPONSIBILITIES:

  • Designs and develops new, or complete modifications to, existing products, jigs, fixtures and tools.
  • Determines feasibility of designs considering costs, time limitations, planning, and other technical and economic factors.
  • Ensures completeness of production qualification, including testing and manufacturing capability verification.
  • Carries out design for manufacturability and prepares manufacturing documentation as required to support product manufacture.
  • Works with manufacturing team on vendor sourcing, selection, and contract negotiations.
  • Provides direction to factories and suppliers on processes.
  • Collaborates with development team to meet project performance, schedule and cost objectives.
  • Engages production team to review drawings, documents, and CAD models.
  • Communicates project status and solicits feedback from Sales, Marketing, Production, Quality and other departments.
  • Develops experimental test procedures, including test rig design and data acquisition.
  • Carries out physical testing of products.
  • Travels as required to meet with vendors and customers.

REQUIREMENTS:

  • Must have a minimum of 5 years of product development experience.
  • Bachelor of Applied Science in Mechanical Engineering or equivalent.
  • Must have experience with engineering tools such as 3D Modeling, FEA, and dFMEA.
  • Requires strong knowledge of complex mechanical mechanisms and assemblies, materials and manufacturing processes.
  • Strong bicycle component knowledge, including mechanical aptitude in building and troubleshooting bicycles and components is a benefit.

REPORTING TO:

Director of Engieering: Easton Cycling and Race Face Components

If interested please apply at www.ridefox.com/jobs

 

Bicycle Service, Service Writer - Burnaby, BC

OVERVIEW:

The Service Writer is responsible for the daily interactions with FOX, Race Face, Easton Cycling and Marzocchi bicycle suspension customers seeking technical, warranty, and factory service support.

OBJECTIVES:

  • Increase efficiency in the operation of service processes for the department
  • Ensure timely repair, preferably within 24-48 hours of receipt
  • Integrate data collection processes and automation within the department
  • Create a user friendly interface between the Bicycle Service Dept. and Raceface, Easton & FOX customers
  • Implement Crash Replacement Program that is driven by Bicycle Service Department
  • Increase profitability of department with an emphasis on streamlining repair procedures

RESPONSIBILITIES:

  • Communications with FOX, Race Face, Easton Cycling and Marzocchi customers concerning creation of RA #’s, follow up on repairs that are in house, and technical support for all FOX, Race Face, Easton Cycling and Marzocchi bicycle products
  • Evaluate products that have been sent in for warranty/service to confirm the action that the technicians will provide for that product
  • Provide accurate estimates and alternate options to customers for the servicing and support of products
  • Administration of products on “Hold” to ensure that they are resolved in a timely manner
  • Work closely with Technicians, CSR’s, and other departments to ensure that products being serviced do not meet with delays
  • Become cross trained to support any position within the department when needed
  • Maintain a safe work environment by adhering to all safety regulations within department
  • Take pride in your work
  • Have fun and enjoy your job! A good attitude is contagious.

REQUIREMENTS:

  • Technical knowledge of bicycle suspension
  • Mechanical aptitude
  • Rides FOX, Race Face, Easton Cycling and Marzocchi, bicycle enthusiast
  • Ability to contribute in a team atmosphere
  • Ability to multitask and work under pressure
  • Able to understand and execute detailed instructions
  • Ability to read technical drawings/engineering documents
  • Advanced computer skills. Able to work in Excel spreadsheets and use data bases for part searches, etc.
  • Highest levels of integrity, honesty and work ethic
  • Good written and oral communication skills necessary to explain detailed mechanical issues
  • Customer service skills and professional phone skills
  • Willingness to positively embrace change

REPORTING TO:

Bicycle Service Manager

If interested please apply at www.ridefox.com/jobs

 

Bicycle Service Technician - Burnaby, BC

OVERVIEW:

The Bicycle Service Technician is responsible for the repair of FOX, Race Face, Easton Cycling and Marzocchi bicycle suspension which may be in for routine service or repair of defects under the warranty period.

OBJECTIVES:

  • Ensure timely repair, preferably within 48 hours of receiving the product.
  • Inspect, clean, and repair FOX, Race Face, Easton Cycling and Marzocchi products to factory standards.
  • Maintain a clean and organized work area.
  • Advise Service Manager of any new problems seen with products.
  • Be empowered to question the reason that said Fox product may be in for a Warranty Evaluation.

RESPONSIBILITIES:

  • Complete tear down and rebuild of FOX, Race Face, Easton Cycling and Marzocchi bicycle products.
  • Clean and inspect all internal and external assemblies for wear or damage.
  • Contact Service Writer if repair will cost more than original estimate given to the customer.
  • Ensure proper function and quality standards set by FOX, Race Face, Easton Cycling and Marzocchi on all repairs.
  • Follow all processes and procedures that are in effect for the operation of the department.
  • Maintain a safe work environment by adhering to all safety regulations within the department.

REQUIREMENTS:

  • Ability to use tools properly without damaging products.
  • Good communication skills to explain in detail mechanical problems with product.
  • Understand and execute detailed instructions given by Supervisor, Engineers, or Race Technicians.
  • Ability to read technical drawings/ engineering documents.
  • Moderate computer skills. Ability to use data base for part searches, etc.
  • May be asked to travel or participate in FOX, Race Face, Easton Cycling and Marzocchi events out in the field.
  • Previous bike suspension experience is a plus.
  • Ability to work within a very fast paced environment, meet productivity goals, and have fun with a very dynamic team.

REPORTING TO:

Bicycle Service Manager

If interested please apply at www.ridefox.com/jobs

GET UPDATED

Select disciplines of interest: