FOCUSED ON INNOVATION.
DRIVEN BY TECHNOLOGY
& PERFORMANCE. WE ARE
NOWHERE WITHOUT YOU.
Welcome to the EastonCycling.com Customer Service Center. You can navigate the links below to find information on our current shopping policies including returns/exchanges, warranties, shipping and more. You can also find answers to the most commonly asked questions about shopping on our site. Our goal is to make shopping at EastonCycling.com easy and convenient.
Customer Service Info
Before contacting our Customer Service Department, please browse the links below to see if we can answer your questions here first. For all other inquiries, our Customer Service Department is available to help you.
For site or ordering issues please call (800) 217 9434 . Hours of operation (9am – 7pm EST Mon – Fri / 6am – 4pm PST Mon – Fri)
For Warranty related questions, please call:
USA: (877) 835 6629 (USA)
Hours of operation; 9am – 6pm EST Mon – Fri / 6am – 3pm PST Mon – Fri
EU or Rest of the World: +353+69+9930
Hours of operation; 8:30am – 5pm EST Mon – Fri
For Members of the EU and the Rest of the World:
We recommend that you first contact the Easton Distributor in your country with your inquiry.
Warranty Inquires: DealerWarranties@eastonbellsports.com
Wheel Service: WheelInfoEU@eastonbellsports.com
Note: Easton Cycling does not currently accept product orders via phone. If you are having difficulties ordering, one of our representatives can assist you with placing an order through our web site…
Only orders placed through Eastoncycling.com are eligible for exchange through Easton Cycling. Easton Cycling will exchange products purchased within 30 days of original receipt for an alternate size and/or color of the exact product purchased only. Please do not submit an exchange request if you’d like to receive an alternate product.
If you purchased an Easton Cycling product through one of our retail partners, please exchange that item directly through that store. Exchange policies may differ from store to store. Alternatively, you cannot exchange an Easton Cycling product that you purchased through our website through an Easton Cycling retail partner. Some sale and promotional items may not be eligible for returns.
Completing an Exchange Form:
Go to our Return/Exchange Center and fill out an online Exchange Form in its’ entirety to begin the return process. Be sure to have a copy of your web order # in order to complete this form. Once entered, you will be able to review all eligible orders and select the items you wish to exchange.
On this form you will be able to select an alternate size and/or color of the original product that you purchased. Remember to review your changes before submitting.
Upon successful completion of this form you will receive a confirmation email with your RA# and instructions as to how to access and print a return label and ship your product back to Easton Cycling.
All products must be returned to our warehouse within 30 calendar days of the issuance of the Return Authorization Number, with your RA#, new, unused and in original unmarked packaging including any accessories, manuals, documentation and registration that was included with the product that you received it in.
Receiving your exchanged product:
Once we receive the product at our Warehouse with RA# and confirm the product meets the criteria for an exchange, we will ship a replacement product to you within 5-7 business days from the time it is received. You will not be charged for any additional shipping or restocking fees.
If the item being exchanged is of lesser or greater value than the original product purchased, we will refund you or charge you for the difference of the new product you’d like to receive.
Using our Return/Exchange Mailing Labels:
Easton Cycling return mailing labels are obtained from our online Return/Exchange Center and are valid only for returns shipped within the U.S. Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund or exchange. Each shipment must be returned using a separate Easton Cycling mailing label.