Customer Service
FOCUSED ON INNOVATION.
DRIVEN BY TECHNOLOGY
& PERFORMANCE. WE ARE
NOWHERE WITHOUT YOU.
Welcome to the EastonCycling.com Customer Service Center. You can navigate the links below to find information on our current shopping policies including returns/exchanges, warranties, shipping and more. You can also find answers to the most commonly asked questions about shopping on our site. Our goal is to make shopping at EastonCycling.com easy and convenient.
Customer Service Info
Before contacting our Customer Service Department, please browse the links below to see if we can answer your questions here first. For all other inquiries, our Customer Service Department is available to help you.
For site or ordering issues please call (800) 217 9434 . Hours of operation (9am – 7pm EST Mon – Fri / 6am – 4pm PST Mon – Fri)
For Warranty related questions, please call:
USA: (877) 835 6629 (USA)
Hours of operation; 9am – 6pm EST Mon – Fri / 6am – 3pm PST Mon – Fri
EU or Rest of the World: +353+69+9930
Hours of operation; 8:30am – 5pm EST Mon – Fri
For Members of the EU and the Rest of the World:
We recommend that you first contact the Easton Distributor in your country with your inquiry.
Warranty Inquires: DealerWarranties@eastonbellsports.com
Wheel Service: WheelInfoEU@eastonbellsports.com
Note: Easton Cycling does not currently accept product orders via phone. If you are having difficulties ordering, one of our representatives can assist you with placing an order through our web site…
Easton Cycling is committed to providing our customers with elite products and elite customer service. If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen.
Only orders placed within 30 days of original purchase, made through Eastoncycling.com and fulfilled by Easton Cycling are eligible for return and/or exchange through Easton Cycling. If you purchased an Easton Cycling product through one of our retail partners, please return that item directly through that store to handle your return/exchange. Return and exchange policies may differ from store to store.
Items not eligible for return/exchange by Easton Cycling include:
1. Any items purchased from the Easton Cycling Clearance Outlet store
2. Items that are not in new condition with original packaging
3. Items without a Return Material Authorization (RMA) number
4. Items without an Easton Cycling Web Order Number
If an item returned to Easton Cycling does not meet requirements for return or exchange as outlined in our policy below, we will return the item to you along with an explanation as to why your claim was denied.
Please review both policies and procedures below for submitting a return or exchange carefully to ensure you meet Easton Cycling’s guidelines. If you feel you meet the criteria, click on the appropriate form link below to begin the process for returning or exchanging item(s).