Customer Service
FOCUSED ON INNOVATION.
DRIVEN BY TECHNOLOGY
& PERFORMANCE. WE ARE
NOWHERE WITHOUT YOU.
Welcome to the EastonCycling.com Customer Service Center. You can navigate the links below to find information on our current shopping policies including returns/exchanges, warranties, shipping and more. You can also find answers to the most commonly asked questions about shopping on our site. Our goal is to make shopping at EastonCycling.com easy and convenient.
Customer Service Info
Before contacting our Customer Service Department, please browse the links below to see if we can answer your questions here first. For all other inquiries, our Customer Service Department is available to help you.
For site or ordering issues please call (800) 217 9434 . Hours of operation (9am – 7pm EST Mon – Fri / 6am – 4pm PST Mon – Fri)
For Warranty related questions, please call:
USA: (877) 835 6629 (USA)
Hours of operation; 9am – 6pm EST Mon – Fri / 6am – 3pm PST Mon – Fri
EU or Rest of the World: +353+69+9930
Hours of operation; 8:30am – 5pm EST Mon – Fri
For Members of the EU and the Rest of the World:
We recommend that you first contact the Easton Distributor in your country with your inquiry.
Warranty Inquires: DealerWarranties@eastonbellsports.com
Wheel Service: WheelInfoEU@eastonbellsports.com
Note: Easton Cycling does not currently accept product orders via phone. If you are having difficulties ordering, one of our representatives can assist you with placing an order through our web site…
Only purchases with a valid United States address or territory can make purchases on our Website. If you are not located within the United States or are not shipping to a valid US mailing address, please visit our Store Locator to find a Retail Store that carries Easton products near you.
Shopping on EastonCycling.com:
At EastonCycling.com our goal is to make finding and ordering Easton Cycling products as simple as possible. Follow the steps below to easily make a purchase on our site.
1. Use the navigation links or search box found on the top of every page to find the product(s) you would like to buy.
2. Choose Size, Color or other applicable product feature from the drop menu product detail.
3. Go to Checkout – Once you have added a product(s) to your cart you can either:
a. Go to Check Out– Click on “Check out” link at the top of any page.
b. Go to your cart – Click on the “My Cart” link at the top of any page and click “go to shopping cart.”
c. Continue shopping – Click on any navigation links to continue shopping the site. Products in your “Cart” will follow you until you are ready to Checkout.
4. Complete your Order – Once you have all the right products you’d like to purchase and have clicked “checkout”, you will be taken through an easy STEP by STEP check out process to complete your order.
a. You can either check out as a Guest or Sign-in as a registered user to expedite the checkout process and access your account at a later time.
b. Once your order is complete you will receive a confirmation page and confirmation email with the order # and product purchase information that you may need to ensure receipt and/or return/exchange of your order. You will also receive an email when your items have shipped.
5. That’s it!